SHIPPING & RETURNS Shipping: All items are shipped Ups Ground from our California, or Florida warehouse. All merchandise is professionally packed and shipped within 3 business days of payment received (excluding holidays). All merchandise is insured at no extra cost to our customers. -We only ship within the United States as for Alaska, Hawaii, Guam, Virgin Islands and Puerto  Rico please email us for a shipping rate as all merchandise will be shipped Priority mail. -At this time we do not except International orders. -Ups will not deliver to P.O. Box so please provide us with a physical address. -Expected delivery time within 7 to 10 days after shipment has left our warehouse. Rush Delivery: We use UPS 2nd day for rush deliveries which usually is delivered within 5 business days. You must request RUSH delivery and email us for a shipping rate before placing your order. Please note using rush delivery is very expensive and we can not Guarantee delivery time. -In order for us to process any rush orders we must have your order before 9:00 AM or it will be processed the next business day. Damaged Items: We have a very low damage rate due to the fact that our products are packed extremely well. If you do receive a damaged package you must notify us within 5 days, so we may file a claim and have a replacement sent. We will deny any claim of damaged merchandise if made after 5 days of post marked delivery date. All merchandise is Brand New and Guaranteed to be free from defect or will be replace it at our expense! -Must contact us within 5 days of receiving damaged merchandise. -We will send a pre-paid return label for any damaged or defected item for you to ship back to us so we may send a replacement. -In most cases we will require a digital photograph of the damaged item in order to prevent any delays in sending a replacement to you. Return Policy: We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return the product, provided it is in unused condition, it must be shipped back within 10 days from the post marked delivery date. All merchandise returned or exchanged will be subject to a 20% restocking fee less the shipping charges. Shipping and handling on return merchandise will not be refunded or covered by us. All returns must have a RA # (return authorization number) from us to be accepted. Terms: -Shipping and Handling Fee are non-refundable. -Return items are all subject to a 20% restocking fee. -Return or refund can take up to 2 weeks to process. -Original receipt and Invoice # required for any return and refund. -All returns must have a RA# (Return Authorization Number) from us to be accepted. -All items must be in new and resale-able condition, including the original box, packaging, and accessories. How We Process Return: Please read instruction below. 1. Once our Return Department received your submission, they will review and contact you back with an RA#. (NOTE: You will need this number to include in with return package. Any package return to us without the RA# will not get processed.) 2. Once you received an RA# from us, please have this number included in with your return package.