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Damaged Products & Return Process




Damaged Items:

We have a very low damage rate due to the fact that our products are packed extremely well. If you do receive a damaged package you must notify us within 5 days, so we may file a claim and have a replacement sent. We will deny any claim of damaged merchandise if made after 5 days of post marked delivery date. All merchandise is Brand New and Guaranteed to be free from defect or we will replace it at our expense.

If To Return A Damaged Product:

  • You must contact us within 5 days of receiving damaged merchandise. We will need the invoice number to look up the order.
  • We will send a pre-paid return label for any damaged or defected item for you to ship back to us so we may send a  replacement.
  • In most cases we will require a digital photograph of the damaged item in order to prevent any delays in sending a replacement to you.


Return Policy:

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return the product, provided it is in unused condition, it must be shipped back within 10 days from the post marked delivery date. All merchandise returned or exchanged will be subject to a 20% restocking fee less the shipping charges. Shipping and handling on return merchandise will not be refunded or covered by us. All returns must have a RA # (return authorization number) from us to be accepted.

If an order is returned to us without prior authorization it will be rejected and returned back to sender.

  • You must contact us and let us know that you would like to return the item.
  • Include the Packing slip with your return package.
  • Shipping and Handling Fee are nonrefundable.
  • Returns can take up to 2 weeks to process.
  • Original receipt and Invoice # required for all returns
  • The item must be returned in whole including the original box, packaging, and accessories.
  • Items must be shipped back to us using UPS Ground and the package must be insured.
  • Email us with your order number and the UPS tracking number.

Return Address:

Shopatusm Returns
12555 Biscayne Blvd #864
North Miami, FL 33181


Exclusion:

We do not accept returns on bulk lots or items ordered in large quantities. We recommend purchasing an item individually to make sure the item is what you want before making a bulk purchase or before ordering in large quantities.

This is our policy and we find that by keeping costs down we can provide the best prices for our customers.